Conflict resolution during coronavirus…

Conflict happens. Whether you’re in it or witnessing it, conflict is a part of life that, at some point, everyone experiences. Pretending not to see conflict also happens. For example, awkwardly navigating around the shoppers caught up in a queue-jumping debacle when you just wanted to get some milk.

We would agree, it’s best to stay out of some situations. However, when conflict arises between people in your business, it’s necessary to intervene…

Conflict
Continue reading Conflict resolution during coronavirus…

Why the customer is always right!

The Consumer Rights Act 2015 (“CRA”) is the biggest single change in consumer law for three decades and as the New Year starts businesses will really see the CRA begin to bite.

Continue reading Why the customer is always right!