Credit Control Collections for Bookkeepers Training Day
Thursday, 15 August 2019 from 09:30 to 16:00 Granville House
Maidstone ME14 2BJ
What will I Learn?
Effective telephone techniques
Effective letter writing for collections
Other Methods of collections
Closing the call and follow-up action.
What to do if your customer does not pay
Dealing with customer objections
Resolving difficult and challenging situations
Collections via third parties
What will I gain?
You will gain a good overview of different collection methods and an understanding of the options available to you and your clients if their customers do not pay.
New techniques to raise your effectiveness in collecting from a wide range of customers.
Improved confidence in dealing with difficult and challenging situations.
Bookkeepers, Virtual Assistants, Accountants, Credit Controllers, Business Owners and Credit Managers who wish to refresh their skills.