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Credit Control Collections for Bookkeepers Training Day

Thursday, 15 August 2019 from 09:30 to 16:00
Granville House
Granville Road
Maidstone ME14 2BJ

What will I Learn?
Effective telephone techniques
Effective letter writing for collections
Other Methods of collections
Call structure
Negotiation Skills
Closing the call and follow-up action.
What to do if your customer does not pay
Dealing with customer objections
Resolving difficult and challenging situations
Collections via third parties

What will I gain?
You will gain a good overview of different collection methods and an understanding of the options available to you and your clients if their customers do not pay.
New techniques to raise your effectiveness in collecting from a wide range of customers.
Improved confidence in dealing with difficult and challenging situations.

Aimed towards?
Bookkeepers, Virtual Assistants, Accountants, Credit Controllers, Business Owners and Credit Managers who wish to refresh their skills.

Book via Eventbrite, spaces are limited.

Any questions please contact Tracey on 07403287595 or

By Tracey Westell from Pecunia, 1 week ago.

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